FAQ

Which products can I find?

The selection includes mushroom drink mixes and coffee, dark roast, matcha, cocoa, chai, chicory, creamers, oats, product sets, limited releases, and drink accessories. Use the checkout display for information that is specific to a purchase.

Is delivery free, and how long does it take?

The order's checkout screen shows fees and any free option. Preparation normally needs approximately 1–2 business days; estimated carrier transit/delivery then takes 3–5 business days. These periods are estimates, not promises. Support can clarify how this information applies to a particular order.

What if I change my mind or choose incorrectly?

We accept returns with or without defects and accept exchanges. Request a mail return or exchange within 30 days of delivery. Non-defective items must be new, unused, and in original condition with their package, tags, and accessories. Get authorization before posting. A free label comes in the parcel, there is no restocking charge, and exchanges require available inventory. Have the order confirmation ready when you contact support.

How do I report faulty, damaged, or wrong goods?

Provide the order reference, checkout email, reason, and photos or video of the merchandise and packaging; include details of missing components too. Purchase-specific details are confirmed in the checkout and order record.

How quickly are refunds handled?

Processing occurs within 10 days after approval, back through the original payment method. Use the checkout display for information that is specific to a purchase.

Where do I find payment and other help?

Checkout lists the methods currently available for payment. Reach support using the contact block below. Essential cookies run shopping functions; optional analytics or advertising-effectiveness tools depend on settings and consent. Full policies are available from the footer. Support can clarify how this information applies to a particular order.