Refund Policy

What we accept

Both defective merchandise and non-defective merchandise can be returned, and exchanges are accepted. You may request a non-defective return because you changed your mind, prefer something else, or selected the wrong product. We also handle damage, defects, mis-shipped items, absent components, and goods materially unlike their description. Use the checkout display for information that is specific to a purchase.

Starting a request

The application period is 30 days from delivery. Only new items qualify: they must be unused and in original condition, retaining packaging, tags, and all included accessories. Send the order reference, email used at checkout, and an explanation. Damage, defects, wrong items, or missing components require photos or video showing the item and package. Support can clarify how this information applies to a particular order.

Postage and refunds

Obtain authorization before posting your return. Use the free label supplied inside the parcel for a mail return; no restocking charge applies. Available stock controls exchanges. Once approved, a refund is processed within 10 days and goes back to the original means of payment. Posting the credit may take your provider further time. Have the order confirmation ready when you contact support.